CBP officers screen visitors and residents flying into the United States from abroad.Īnother factor extending processing times: a spike in renewals due to a high volume of expirations. To offset the loss of some airport employees to the southwest border, the spokesman said, the agency has moved some workers from its Global Entry enrollment centers to frontline airport operations.
The cited reasons on the website for the backlog: the 35-day government shutdown that ended in late January and the "ongoing humanitarian and security crisis on our southern border.'' In a hard-to-find statement on its website, the agency warns applicants to expect "significant delays'' in processing times – up to 100 days – and limited appointment times at enrollment centers. Travelers applying for Global Entry for the first time are required to do an in-person interview as are some travelers renewing their memberships. (Full disclosure: My renewal took less than two weeks in late May.) Between 30% and 35% of Global Entry applications and renewals are taking 90 days or more to complete, a CBP spokesman told USA TODAY. The rest, he said, are completed within 15 days. "Now I have to use three bins,'' Levy said. Customs and Border Protection that provides travelers with a speedier trip through customs when returning from international flights, also includes TSA PreCheck, a sister trusted traveler program. PreCheck allows passengers to go through a dedicated, usually quicker, security lane where they can keep shoes and coats on and leave laptops and approved liquids in their carry-on bags. Global Entry, a trusted traveler program from U.S. And stuck in the regular airport security lanes on every flight he's taken since May.
"I'm stuck in the 'waiting for confirmation' black hole,'' Levy said. The $100 fee for the five-year membership showed up on his American Express bill several statements ago, but his Global Entry account still says "pending review.'' That was in early May. Four months later, the Seattle nonprofit director is still waiting. Steve Levy went online to renew his Global Entry membership the second he found out his favorite airport fast pass had expired. Watch Video: The answers to your common TSA PreCheck questions
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